Cybersecurity Services for Ingram Micro

Ingram Micro has been distributing technology since 1979 and now runs $52.6 billion through a platform-led model, having spent years pushing partners from phone and email ordering toward self-service. That transition largely worked, and it changed what the company is for.

Automating the transaction removes the reason partners used to call. When ordering, quoting and provisioning all happen without a conversation, the relationship becomes efficient and thin at the same time, and thin relationships are the ones a competitor takes on price. Whatever replaces the transaction as the reason to call has to be something a platform cannot deliver on its own.

Services delivery is that thing. A reseller sourcing security products through Ingram who also needs them deployed, monitored and evidenced for an auditor has a problem no portal solves. CWS supplies the delivery team behind that request, white-labelled to the reseller, scoped and quoted through Corova so it moves at the same speed as the rest of the platform.