Cybersecurity Services for Alphanumeric Systems

Alphanumeric Systems opened in Raleigh in 1979 and now sells pharmacovigilance, medical communications, regulatory support and patient engagement services to pharmaceutical sponsors. The older technical services line survives alongside it, covering network and telephony engineering, hardware procurement and installation, end user support, laboratory support and professional staffing. Karen Braswell owns the business and chairs the board. What the public material never describes anywhere is a security practice

Running a medical information contact centre means holding adverse event reports and patient identifiable records on behalf of sponsors who answer to drug regulators on both sides of the Atlantic. That makes Alphanumeric a third party in a chain where the vendor risk assessment now arrives before the contract does. Sponsors want evidence rather than assurance, meaning a recognised attestation, a documented incident response process, and proof that the telephony and laboratory environments this team supports are segmented and monitored. None of it appears in what the company publishes. A firm that spent 45 years earning trust in Raleigh can still lose a renewal to a questionnaire nobody inside is positioned to answer

The answer CWS supplies does not require Alphanumeric to build a security team it would then use intermittently. Engagements run under the Alphanumeric name, against one delivery standard, and reach wherever the client base does across the United States and Canada, with French language delivery where Quebec or Canadian federal work calls for it. Scoping, quoting and project tracking sit in Corova, so a readiness assessment built for one sponsor can be repeated for the next without rebuilding the paperwork from scratch