Cybersecurity Services for Critical Start

Critical Start runs delivery from the United States, India, Ukraine and Poland. Standing up and holding an operation in Ukraine through what the last several years have involved is not a footnote, and it says something about how the business is run that a customer will never see on a capability slide.

Distributed delivery of that kind solves coverage and creates a different problem. Customers in regulated industries ask where their data is processed and by whom, and the honest answer for a follow-the-sun model is a list of countries. For a US bank under examination or a healthcare provider working through a vendor risk assessment, that list becomes something the client has to defend to its own regulator rather than something the provider can simply assert is fine.

CWS staffs the engagements where the answer has to be domestic, or Canadian, or delivered under a specific residency commitment. It sits alongside the distributed model rather than replacing it, so the economics of follow-the-sun stay intact for the work they suit, and the accounts that cannot accept it stop being the accounts that get declined.