Cybersecurity Services for Fully Managed (Ricoh Canada)

Chris Day started CDot Networks in Vancouver in 2002 and merged it with HIT Business Solutions of Alberta in 2010 to create Fully Managed. Then came the buying, a series of regional providers picked up across Calgary and the Greater Toronto Area, ending with Ook Enterprises in 2022. TELUS paid CA$137 million for the business in a deal announced on February 10, 2022

Several acquisitions in a short span followed by a change of owner leaves a service organisation carrying more than one way of doing everything. Ticketing conventions differ. Documentation sits in different places. A client in Summerside remembers a different original supplier from a client in Calgary. Managed IT absorbs that unevenness reasonably well, because the work repeats and process eventually wins. Security does not repeat. A penetration test or an identity project is sold once and judged on the specific engineer who turned up, and the engineer who is good at it in Toronto is no use to the account in Edmonton. Scale was what the buyer paid for, and scale pushes toward a repeatable catalogue, which is not the shape of most security engagements

CWS is the bench for the work that does not repeat. Engineers deliver under the Fully Managed name, to one standard, across Canada and the United States, and in French when Quebec or Canadian federal work calls for it. Scope and price are built in Corova, which then tracks the job through to handover. The account team sells the same thing in Vancouver as in London, Ontario, and the customer never learns which acquisition their engineer came from